In Switzerland, the law provides for a legal guarantee of conformity for all consumer goods, including sex toys. This guarantee covers manufacturing defects or hidden defects that make the product unfit for its intended use. The duration of this guarantee is generally two years from the date of purchase. If you notice a defect on your sex toy during this period, you have the right to request repair or replacement of the product. It is important to keep your proof of purchase carefully, as it will be essential to assert your rights. However, it should be noted that the warranty does not cover normal wear and tear of the product, damage caused by misuse or inadequate maintenance. In addition, some retailers may offer additional warranties, which may offer more extensive protection.

It is crucial to understand the exceptions and limitations of the legal guarantee. For example, if the defect is due to misuse, such as the use of an unsuitable lubricant, the warranty will not apply. Similarly, if you have attempted to repair the sex toy yourself and this has further damaged the product, the warranty will be void. It is therefore essential to read the general terms and conditions of sale and the instructions for use of the product carefully before using it. In addition, some sex toys, particularly those that are considered personal hygiene items, may be excluded from the warranty for obvious public health reasons. Always check the seller's specific conditions before buying.

The return policy for sex toys is a sensitive issue, as these are intimate products. In general, retailers are not required to accept returns of sex toys, except in the event of a manufacturing defect or non-conformity. However, many retailers, concerned about customer satisfaction, offer more flexible return policies. It is therefore important to inquire about the retailer's return policy before making a purchase. Some retailers may accept returns of unused sex toys in their original packaging, while others may offer an exchange or partial refund. Make sure you understand the return conditions before finalizing your order.

If you wish to return a sex toy due to a manufacturing defect, you must contact the retailer as soon as possible. Prepare your proof of purchase and describe the defect precisely. The retailer may ask you to return the product for expert assessment. If the defect is confirmed, you will generally have the choice between repair, replacement or refund of the product. The retailer may also offer you a credit note to be used on a future purchase. It is important to follow the return procedure indicated by the retailer to avoid any problems. Remember to keep a copy of all documents relating to the return, such as return forms and acknowledgements of receipt.

Buying sex toys online is becoming increasingly common, but it is important to know your rights and take certain precautions. In Switzerland, you have a right of withdrawal of 14 days for online purchases, which means that you can cancel your order and return the product without having to justify your decision. However, this right generally does not apply to sex toys, as they are considered personal hygiene items. It is therefore essential to carefully check the general terms and conditions of sale of the website before ordering. Also make sure that the website is secure and that it protects your personal data. Favour websites based in Switzerland, as they are subject to Swiss consumer protection legislation.

Beware of offers that are too good to be true, as they may hide counterfeit or poor quality products. Check customer reviews and comments on the website before ordering. Avoid websites that do not provide clear information about their return and warranty policy. Be vigilant about the information you provide on the website, especially your bank details. Use a complex and unique password for your account. Finally, do not hesitate to contact the website's customer service if you have any questions or doubts.

To avoid unpleasant surprises, it is important to find out as much as possible before buying a sex toy. Define your needs and desires, and choose a product that meets your expectations. Read the product descriptions and customer reviews carefully. Check the quality of the materials and the safety of the product. Make sure that the product is easy to clean and maintain. If you have any doubts, do not hesitate to ask a specialist salesperson for advice. By following these tips, you will increase your chances of making a successful and worry-free purchase.

Proper maintenance is essential to prolong the life of your sex toy and ensure your safety. Clean your sex toy after each use with mild soap and lukewarm water. Dry it thoroughly before storing it. Use a specific cleaning product for sex toys if necessary. Store your sex toy in a clean, dry place, away from direct sunlight and extreme temperatures. Avoid storing your sex toy with other objects that could damage it. By following these tips, you will preserve the quality of your sex toy and avoid the risk of infection.